Terms and Conditions
General
This webshop is operated by the members of Queens Pleasure. By placing an order through this webshop, you agree to the terms below.
Queens Pleasure is a small independent webshop. We do our best to process and ship all orders carefully and personally.
Products
All products are subject to availability.
Because some items are produced in small batches, limited editions, or handmade runs, slight differences in color, print placement, or packaging may occur.
We reserve the right to update product information, pricing, or availability at any time.
Pricing
All prices are listed in Euros (€) and include VAT where applicable.
Shipping costs are calculated separately during checkout unless stated otherwise.
Payments
Payments must be completed before orders are shipped.
We accept the payment methods available during checkout.
Shipping
We currently ship within the Netherlands.
Orders are usually processed within 2 to 7 business days. During busy periods, tours, festivals, holidays, or new merch drops, shipping may take longer.
We are musicians running this shop ourselves, so we appreciate your patience and support.
Once a package has been shipped, we are not responsible for delays caused by postal services or customs.
Incorrect Address Information
Please make sure your shipping address is correct before completing your order.
If a package is returned due to incorrect address information provided by the customer, additional shipping costs may apply for resending the order.
Returns and Refunds
You may return unused items within 14 days of receiving your order.
Returned products must:
- Be unused
- Be in original condition
- Include original packaging where possible
For hygiene reasons, some products may not be returnable, such as worn clothing or opened personal items.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
After receiving and inspecting the returned item, we will process the refund within 14 days.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days after delivery with:
- Your order number
- Photos of the issue
We will work with you to find a suitable solution.
Lost Packages
Queens Pleasure is not responsible for packages lost after being marked as delivered by the shipping carrier.
If a package appears lost during transit, contact us and we will help investigate the issue with the carrier.
Intellectual Property
All designs, logos, music, artwork, photos, videos, and content on this webshop belong to Queens Pleasure unless stated otherwise.
These may not be copied, reproduced, or used without written permission.
Privacy
We only use customer information to process orders and provide customer support.
Your information will never be sold to third parties.
Contact
For questions about your order or these terms, please contact us through:
- www.queenspleasure.com/#contact
Changes to These Terms
We may update these terms occasionally to reflect changes in the webshop or legal requirements.
The latest version will always be available on this website.
